I wanted to take a moment and let everyone know what happened at Tigertown.
The effort and thought put into Tigertown was obviously detailed in nature, from lighting effects, to Hall of Fame displays, they ever present spackling of Ticat player personalities and of course the extensive line up of Hamilton musicians. (Tom Wilson you are rocks!)
The point of this letter is The Toronto Convention Centre had obviously never seen and event that was the magnitude of the Grey Cup Festival and dropped the ball on staffing the bars. For each event line ups to get beverage tickets and beverages where extensive.
For the two bars in Tigertwon they had only 2 bartenders on each and only two people selling beverage tickets. This was the situation at every event I attended, Riderville, Lionsden, the Atlantic Schooners, The big room, the one exception where there was alot of bartending was the exclusive $135.00 a ticket lounge (surprise on that one eh?).
In Tigertown the Ticat front office staff saw the discrepancy and disappointment on the attendees faces and jumped into action.
Throughout Friday and Saturday night I saw my ticket agent Joe Gallager and the rest of the ticket and marketing staff behind the bar pouring as fast as they could and one of the Ticats training staff (who had smart serve certification) up front with the paid Convention Centre bar staff serving. These folks were working their tails off.
Remember, this kind of stuff in NOT in their job discription.
They didn't stop until the lines went down and they came out from behind the bar, they went around and apologized for the waits. Then they jumped right back behind the bar when the next rush came.
I also heard that Mark B. was personally apologizing for the long ticket line up and handing out a beverage ticket for the wait.
I have to say that the staff of the Ticats value our patronage, and take their level of service personally.
I know this might not have been good enough for some people but I for one am throughly impressed by your dedication to make Tiger Town a success.
Thank you Ticat Staff, you truly went above and beyond the call of duty! I had already planned on renewing but if didn't you earned my season ticket renewal! You were awesome, and I was even more proud to be a Ticat fan!
Just give us a winner!