Hey Caretaker and company,
You guys have done a fantastic job with dealing with all of the adversity in getting the stadium done. Despite some challenges this year, I feel that the club has been really good to the fans on the whole. I personally have really liked almost everything that has happened in the new place. I have only said "that's dumb" to two whole things.
Opening day - Footballs for everyone! This was not dumb in the sense of it being a foolishness or something terrible. It was only a bad idea in the sense of "how did the club think that 18,000 people in a new stadium would respond to our first TD?". Ah well, no harm done there. Not even a penalty that game. (Thank you to the fan base who listened to the announcer's warning about us getting penalized.)
The smoking policy - While letting people out of the stadium has been a vast improvement over the old corral style fencing that IWS used to have, there is a dumb bit of policy surrounding smoking at THF. This reared its head in particularly ugly fashion during last week's rain. Plenty of people took shelter on the concourses, which only makes sense. But you could not MOVE to get to Gate 1! Not past about section 104. It literally took my friend and I about 15 minutes of the 18 minute halftime to find out that we could not be scanned out at Gate 4, then to try, and I do only say try to traipse out to Gate 1. We gave up with about 1 minute left on the halftime clock to turn around and head back to our seats.
The reason that I say that this is a dumb thing is because of the reason that the CAT team member gave us at Gate 4. "We aren't given hand scanners. You can only go in and out of this gate for admission. They have all the scanners to scan people out at Gate 1 only." Caretaker, really? You're a tech guy like me! These guys have hand scanners to get your fans in. Why on earth would you take them away for the game, and especially at the half when there's going to be a massive glut of people trying to get out to have a cigarette before the third starts?
It's an easy fix, guys. It's a policy thing. And I doubt that anyone's expecting security once they're off THF property for the few minutes that they're outside. Even if the club felt obliged, I'm sure that one or two (tops) more member(s) of your security force per gate would cover it.
Mr. Young, this is a simple problem with a simple fix. Please make it happen!