I am in the last group that gets to upgrade their season tickets (2pm friday). This will be by 4th year with the tickets, but we have never bothered to upgrade.
What is the best process for doing this? By phone, or going down there in person? A few years ago, I did try phoning a couple times, but the line was busy for an hour straight, and I gave up. This time our window is 2pm on a friday, so I am thinking it may be easier?