Season Ticket Upgrade Process

I am in the last group that gets to upgrade their season tickets (2pm friday). This will be by 4th year with the tickets, but we have never bothered to upgrade.

What is the best process for doing this? By phone, or going down there in person? A few years ago, I did try phoning a couple times, but the line was busy for an hour straight, and I gave up. This time our window is 2pm on a friday, so I am thinking it may be easier?

~S

I would probably go down there, like an hour early...but that is just an assumption
I know a lot of people are not bothering and sticking around people they know until 2017, so you might have better luck this go.

Thanks. It would be hard for use to get worse, so hopefully we get something.