For what its worth...
I spoke to Lindsay today regarding interaction number XXXX. She was very helpful to me and she suggested I send this email. The issue I have with Rogers has nothing to do with the excellent customer service I have received since 2006 but rather the promotion that Rogers does of the NFL (Buffalo Bills in Toronto, specifically) which I believe is to the detriment of the only league I feel passionate about - the CFL. I find that I am forced to switch cell phone providers after October 23 (when my current contract expires) as I don't wish to financially support the NFL in any way. I can only hope that my next provider exhibits the same excellent customer service as Rogers has for the last 4 years.
In closing, let me say that if Rogers ends its NFL support I would be very likely to return as a customer. I hope that if enough customers take the time to share their feeling with you a positive change may occur.