As a season ticket holder [and even during those times when I wasn't] I've found the Lions organization to be a class act. Whenever I've had concerns they've always been addressed in a timely manner. One issue that was as recent as yesterday was taken care of immediately.
On another occasion I had a concern. How was it handled? I received a call from the head coach Wally Buono himself! He was more than willing to answer a number of my questions. There is one person I contact whenever I have concerns and if he doesn't have the answer he puts me in touch with who can best help me or he will find out for me. I remember being unclear about a couple of CFL rules. Within a few days I given [at no cost to me] a CFL rules book.
I love the B.C. Lions!