Lets use this thread to talk about the debacle that was, at least for us, the Findlay "Fan Express".
Where to start? Well why not at the beginning. Yesterday my party of 4 STH/Fan Express Season Pass Holders arrived for the Lime Ridge Mall bus, set to depart at 3:10 PM. We arrived at 2:45, told the Ticats rep the group name we were under, and walked to the bar around the corner to get a few friends who were coming as well. When we returned from grabbing our friends, it was nearing 3, and we noticed that the bus was leaving.. so we run over, ask another Ticat rep what was going on (I believe her name was Sarah) and we were told that bus was actually the bus that was set to leave at 2:25.
So now we're here in the parking lot of Lime Ridge at 3:10, the scheduled departure time, with no bus, and a crowd that was very obviously too big to fit on one bus. The bus finally shows up at 3:15, and we line up outside. It's at that time that Sarah announces that we have too many people, and some were going to have to stand. The crowd was obviously not pleased. We continue boarding the bus, and all able-bodied people pile in. Note that in the time between when I told the first rep on the other bus that my group was here, and now, I was never asked to show a waiver, or even a bus ticket. In fact, I did not speak to Sarah once. Now comes the fun part. The driver has to load about 5 or 6 people in wheelchairs/scooters on the bus.. HOWEVER, he doesn't know how to properly operate the lift, or strap in the people in wheelchairs. Fantastic. After about 30 minutes, he finally has everyone loaded safely (presumably, we didn't check). He gets on the bus, and announces that he isn't driving anywhere until we have a max of 5 people standing (we had about 12). Sarah negotiates with a few fans, who agree to drive to Guelph (we didn't know how lucky they were at the time).
Finally at about 4pm, we are on the road - almost an hour late. The bus ride itself really wasn't all that bad, Guelph is a nice town. We arrive with enough time to pee and run to our seats to catch the end of the anthems. The game happened, and we all got wet, etc etc, no need to go into detail here.
With about 5 minutes left in the game and the heavens opening up, we decide to make the trek back across the field to where the buses were set up to board the bus home. We got stuck on Alumni Walk as the teams left the field where, IMO, the Cats should have waited for us after a display like that.. but I digress.. We finally make it to the bus staging area where we see familiar people from the bus trip up. They are all standing in the pissing rain and appeared to be very unhappy so we knew what we were in for. Apparently, our bus left after we got off, and never returned. We spoke to Sarah, and a Ticat manager (didn't get a name), who really didn't know what to tell us. There was no bus, and they didn't know if or when one would show up. Luckily for my group, we were able to squeeze on another bus that went to Lime Ridge, and stood, freezing cold and soaking wet, for the entire ride home. Once again we never showed a ticket or checked in with anyone.
It was by far, the worst customer service experience I have ever had in my life.
But who is to blame?
First, the Tiger-Cats need a much better system for these buses. As far as I know, they don't reserve seats ahead of time on the buses, so when you run 2 buses, and one leaves before the other, not everyone wants to go early, leaving more people than seats on the later bus. Also, if the first "downtown party bus" was full like they said, then they have oversold the Lime Ridge stop, since they should realistically be selling under 90 tickets (to ensure everyone has a spot including wheelchairs).
CoachCanada (or whoever subcontracts the Coach Buses) - How can you possibly send a driver who didn't know how to operate the lift to pick people up in Hamilton. IT'S THE SCOOTER/MOTORIZED WHEELCHAIR CAPITAL OF THE WORLD!! The fact that there was no bus to pick us up after the game is INEXCUSABLE. You knew fans were going to be VERY upset after everything that happened yesterday (especially us on the Lime Ridge Bus).. How could you not have enough buses to drive everyone home?
Anyone else have any similar experiences? Is there anyone on here that was on our bus that can provide more info on what happened after the game?