Well, just when I thought I heard it all about the overzealous security folks at IWS I experience this.
My sister worked late so couldn't come down the game till the 4th quarter. When she got there - ticket in hand - the security guard wouldn't let her in. "No entry in the 4th quarter," he proudly boasted, his chest proudly sticking out like a rooster.
At first, she thought he was just clowning around. But, nope this guy was for real, saying it was a policy of the Tiger-Cats. Naturally, she asked to speak to someone from the organisation but was denied.
Fortunately, she had her cell phone and rang me and my family in the stands. Sorry, sis, but I couldn't help but laugh when you told me your predicament.
Anyway, I went down to fan services and asked them if indeed the Cats could have such a ludicrous policy. The two guys there were extremely helpful and were able to fetch me someone from the organisation who confirmed there is no such a policy. He then met my sister at the gate and let her in. Phew, my sister was able to enter the stadium. (At least she was able to catch the tail end of the game!).
Sadly, the same security staffer turned away a couple while my sister awaited to be let in. I can just imagine how they felt.
Kudos to the two guys from the fan services booth and the gentleman who was able to rectify our situation. But, someone's got to give the security peeps a crash course on common sense, customer service, and maybe even a low-down on policy!