I attended the EDF with my 78 year old mother. We had seats in Section 117 Row 2. This was our third game at THF.
Fifteen minutes before kickoff four people show up and politely tell us that we are sitting in their seats. We compare tickets and we have the exact same seats. Great! Find a ticket person and she takes us to Client Services. There is a guy sitting there with a laptop and four people waiting in front of him. Great! The line is not moving ... and his latop is not working. So we all stand around for a couple minutes with the poor guy apologizing to us all about his computer not working.
Someone says something about the game starting in a couple minutes and can we please do something quick. The guy suggests we leave the stadium and go to the ticket box office outside the stadium. No one likes this idea since it would take 10 minutes just to get through the crowd and leaving the stadium with duplicate tickets also leaves us a little apprehensive. The guy asks one of his colleagues for a walkie-talkie and radios the ticket office.
Five minutes later we are given new (hand written) tickets. We are moved from Row 2 to Row 21. Not great but no big deal. We walk up 19 rows as the players are lining up for the kickoff and discover that our new seats already have people sitting in them. We check everyones tickets and once again ... we have duplicate tickets! Kickoff is seconds away. There are four empty seats near us and we decide we are going to take two of those seats and hope for the best. Surprising, the best does happens and we sit in those seats for the entire game.
No huge deal and things worked out well - we saw a GREAT game and the Ticats are going to the Grey Cup! I would just like to point out to the Ticats that they need to improve things at THF. Things that the team probably has little control over - how the stadium is run. I realize that this is a new stadium but it has been open for over 2 months now. Ticketing snafus, overcrowding in the concourses, lack of offices and phones and working computers for customer service, horribly inefficient concession stands with five employees standing around waiting for food to come out, and a sound system that for some games is too loud and for other games is too low. I realize that these are stadium growing pains but the Ticats have to realize that a poorly run stadium will negatively affect their fans. Someone needs to give a clue hammer to the people who run THF.
Please forgive my rant and the saddest thing is that the biggest mistake of the day was made by myself ... I forgot my $9 beer in the cupholder at my seat in Row 2!