Well - if he is talking about the Ti-Cats here is what they get as season ticket holders - so I'm not too sure what he or she is upset about.
2016 Season Seat Holder Benefits
Save up to 44% versus single game prices
Opportunity to purchase additional tickets for single games at a discounted rate
2016 playoff tickets at season seat holder prices
10% Tiger-Cats merchandise discount
33% off of a Tiger-Cats jersey on your birthday
Available to the account holder on file only
Offer is redeemable at the Tiger-Cats Shop at Tim Hortons Field. Not available at shop.ticats.ca.
Account holder must present identification with proof of birth date (example: valid driver’s license)
Flexible payment plans
Priority access to purchase team controlled parking lots surrounding Tim Hortons Field
Pre-sale access to purchase single game tickets before the general public on sale
Pre-sale access to purchase 2016 Grey Cup tickets
Priority access to purchase other stadium events
(subject to limitations)
EVEN MORE GREAT BENEFITS
Dedicated account service representative
Access to online Account Manager – Free ticket forwarding and print at home services
Ticket Swap Program – Season seat holders can swap or exchange their original seats for the same number of seats they possess in their account, at the equal or lesser price point based on availability. Some conditions apply.
Ticketmaster Ticket Exchange – Sell your ticket(s) to fellow Ticat fans online
Edited to add not getting some fancy packaging and a key chain appears to be what they are upset about as here is the BC package he apparently is envious of.