Whether I agree with Heath or not, this is the response he was met with when he spoke with the CEO of the team...
[b]" Still not satisfied, he spoke with Argos executive chairman and CEO Chris Rudge on July 14.
“When I tried to state my claim and mention the WRC, he became hostile in saying that he helped create the WRC and it was too bad if it discriminates against men, then he hung the phone up on me,? Heath claimed in his complaint."
"Rudge says he can’t speak to the details of the complaint as it’s still before the tribunal, but acknowledges being contacted by Heath about the Argos’ association with the WRC, a cause close to his heart as he helped launch it with the late Jack Layton. “I think it does excellent work addressing issues important in our society.?[/b]
This is the way to speak to a customer with a concern? It shouldn't matter what Rudge's connection is to the charity in question, Heath should have gotten at least a hearing. Seems like Rudge's mind was made up almost before he spoke with the man. At this point Rudge is representing the Toronto Argonauts and not the charity.
No wonder the Argos can't draw flies! Attitude in business is learned and passed on from the top. Chris Rudge set a very poor example for his organization in this case.