I am not rich but I dig into my pockets every year to shell out my hard earned money for what I think is important. I have been a season seat holder for several years and have been seeing my frustration build month by month over the past couple years over the erosion and treatment of season ticket holders like myself. From the embarrassingly poor food service to the loss of benefits like being able to trade your tickets in when you miss a game to the lack of anything extra even a team sticker in the season ticket package to trying to make us pay $25/seat to get printed tickets. I am sorry but Levy Restaurants food service at THF in not "industry leading", we only get mad when you pretend that we never could trade our tickets in at any time, the season ticket packages that fans from other teams around the league received makes us feel like this team takes season ticket holders for granted and we have had printed tickets every other year including nice "collectors edition" tickets last year, free of charge.
I have just uncovered that they are selling tickets to the public to some games for below season ticket holder prices. Just check out Travelzoo. They are charging $35 for Silver tickets and $45 for Gold. This is well below what I have paid and I have committed for the entire season. Not to mention that these prices are even below what I was paying prior to this years ~20% price hike. That is unacceptable unless I am awarded a refund.
Whether it is intentional or not, this team has sent season ticket holders a message that they don't care about or appreciate us in the slightest. When you pretend that benefits I know I had previous years never existed by spewing PR BS which tries to make it sound like a reduced or removed benefit is this amazing new benefit, we get angry. Do you think we are stupid? Do you think we have the memory of goldfish?
I have heard nothing but horror stories from long time season ticket holders about dealing with this organization and frustration is mounting. It is clear that the management of this organization cares about one thing....the bottom line. Their view is extremely short sighted as the moves they are making will only help short term until they piss enough of us off that their best fans and the people who spend the most money will be gone and will stop caring. Anyone who knows anything about customer service knows that loyalty and transparency are two of the most important ingredients in a positive customer relationship. These have disintegrated from the relationship between the Tigercats management and season ticket holders and it is bordering on toxic. Something needs to be done for the good of the long term success and survival of this team.
Win or lose, I love the Tigercats but I will not be a season ticket holder next year unless I see a vast improvement in the way we are treated. This is a sentiment shared by many season ticket holders I have talked to. We are witnessing the beginnings of what will be a slow and painful death of our team by the (mis)Management of this organization and anyone that can't see that is blinded by dollar signs.
I have been asking myself if there is anything I can do. I think there is. As I previously mentioned, the team needs us to survive and they are at risk of losing many of us. We have power in numbers if we unite and let our voices and frustration be heard. We can change things for the benefit of ourselves and this organization. We don't want the moon. We want to be appreciated, fair treatment, transparency and respect. For this reason, I am typing this message to determine if anyone is interested in forming a season seat holder association that will request these things from the Tigercats organization. Please email if you are interested along with any anecdotal stories that can be part of a campaign to make this happen.